ABSTRACT

The eminence of total quality management in the business organization in Emenite has remained important, more so in this period of economic retrogression and the structural adjustment programme (SAP) which has witnessed an upsurge in the business of total quality management.

Therefore total quality management is an unavoidable element in an organization.

 The work has been divided into five chapters. Chapter one deals on the introduction, background of the study which consists of the overview of manufacturing sector of Nigeria economy, history of Emenite limited Emene, statement of the problems, research objective, research questions, significant of the study, scope and limitation and definition of terms. Chapter two deals with the review of the relevant literature which looked at the historical background Emenite limited,. Theoretical framework, method and implementation of total quality management, quality assurance, quality system, characteristics/principles of total quality management, the roles, benefit of quality central and the summary of the review of the related literature.

Chapter three deals with the research design and methodology. In this chapter various sources of data, questionnaire design how the sample size was determined and method of investigation are discussed.

Chapter four was devoted to a detail analysis of data collected and the research questions generated.

Chapter five is the concluding chapter in which the findings, recommendations and conclusion are discussed.

CHAPTER ONE

INTRODUCTION

1.1            BACKGROUND OF THE STUDY

Today, the universe has witnessed various changes that had been affecting human existence, particularly from the period of Stone Age to the computer age.  The full conceptual significance of the modern view of quality cannot be conveyed by such a succinct expression as “total quality”.  The adjective ‘total’ is so broad that inevitably it becomes ambiguous; any plausible interpretation could be included (even that of absolute quality, free of defects).

Conventionally ‘total’ is used to indicate company.  Wide application, and terms like total quality management or, better still company-wide quality management embraces the entire company and everyone within the company.  The term quality management is intended to convey a vertical approach to quality in an organization i.e. quality is a matter of concern for everybody in an organization.