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Project topics and materials on "Customers experience management"

• 1. CUSTOMERS EXPERIENCE MANAGEMENT AND LOYALTY IN THE BANKING INDUSTRY

  » CHAPTER ONE 1.0 INTRODUCTION 1.1 BACKGROUND OF STUDY In the business environment today, loyal customers are considered to be the pivot behind the success of many service businesses especially the banking sector of Nigeria; this goes to other organization under the service sector like the insurance, hospitality industry etc. The assumption is that with customer satisfaction; loyalty, retention and ...Continue Reading »

  Item Type: Project Material |  50 pages |  5,764 engagements |